Orbitra.Cloud Privacy Policy

Last Updated: 01/01/2025

Orbitra.Cloud ("Company," "we," "our," or "us") is committed to protecting the privacy of our users ("you," "your"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, platform, and services. By accessing or using Orbitra.Cloud, you agree to the terms outlined in this policy.

1. Introduction

1.1. Orbitra.Cloud provides a staking platform where users can invest cryptocurrency and earn variable rewards. We are committed to ensuring the highest standards of privacy and data protection.

1.2. This Privacy Policy is designed to inform users about the types of personal information we collect, how we use it, and the steps we take to protect it.

1.3. By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our platform immediately.

2. Information We Collect

We collect different types of personal information from users for security, compliance, and platform functionality purposes.

2.1. Personal Identification Information

• Full Name – Required for user identification and security verification.
• Email Address – Used for account verification, communication, and customer support.
• Phone Number – Helps with authentication and customer support services.
• Wallet Address – Required for deposits, staking, and withdrawals.
• Government-Issued ID – In some cases, we may require a valid ID to comply with financial regulations and prevent fraud.

2.2. Financial & Transaction Data

• Transaction History – Details of deposits, staking transactions, and withdrawals.
• Payment Details – We may collect payment-related information, such as transaction IDs, for processing payments securely.

2.3. Technical & Usage Information

• IP Address – Collected to monitor suspicious activities and prevent fraud.
• Device Information – Includes device model, operating system, and browser version for platform optimization.
• Usage Data – We track how users interact with our platform to enhance user experience and detect unusual activities.

2.4. Cookies & Tracking Technologies

• We use cookies, web beacons, and tracking pixels to improve platform performance and security.
• Cookies help store user preferences and prevent unauthorized access.
• Users can manage or disable cookies through their browser settings.

3. How We Use Your Information

We use your information for the following purposes:

3.1. Service Delivery & Account Management

• To facilitate cryptocurrency staking services and manage accounts efficiently.
• To process deposits, calculate staking rewards, and manage withdrawals.

3.2. Security & Compliance

• To ensure that all user transactions comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• To monitor user activity and detect fraudulent transactions.

3.3. Customer Support & Communication

• To respond to inquiries, troubleshoot issues, and provide customer support.
• To send important notifications, including security updates, policy changes, and transaction alerts.

3.4. Marketing & Promotions

• To inform users about new investment plans, promotions, and referral programs.
• Users can opt out of marketing communications at any time.

4. Data Protection & Security Measures

We take security seriously and have implemented the following measures to protect user data:

4.1. Data Encryption & Secure Storage

• All sensitive data is encrypted and securely stored in compliance with industry standards.

4.2. Two-Factor Authentication (2FA)

• Users are encouraged to enable 2FA for enhanced security.

4.3. Restricted Data Access

• Only authorized employees have access to user data for operational purposes.

4.4. Incident Response & Risk Management

• In the event of a security breach, affected users will be notified immediately, and remedial actions will be taken.

5. Data Sharing & Third-Party Disclosures

We do not sell, rent, or trade user data. However, we may share information under the following circumstances:

5.1. Legal Compliance

• We may disclose user data if required by law enforcement agencies or regulatory authorities.

5.2. Third-Party Service Providers

• We may share data with third-party providers for identity verification, fraud detection, or payment processing.

5.3. Business Transfers

• In the event of a company merger or acquisition, user data may be transferred under the same privacy terms.

6. User Rights & Data Control

Users have control over their personal data and can:

6.1. Access & Update Information

• Users can review and update their account details through their profile settings.

6.2. Request Data Deletion

• Users can request account deletion, subject to financial and legal compliance requirements.

6.3. Opt-Out of Marketing

• Users can unsubscribe from promotional emails at any time.

7. Cookie Policy

7.1. What Are Cookies?

Cookies are small text files stored on your device to enhance browsing performance.

7.2. Why We Use Cookies

• Essential Cookies: Required for platform functionality.
• Analytical Cookies: Used to understand user behavior and improve services.
• Marketing Cookies: Helps in delivering relevant advertisements (optional).

7.3. Managing Cookies

Users can manage cookie preferences through their browser settings.

8. Data Retention Policy

8.1. Retention Period

• Personal data is retained as long as the account is active.
• After account closure, data is stored for up to 5 years for compliance purposes.

8.2. Data Deletion Requests

• Users may request early deletion unless legal obligations require retention.

9. International Data Transfers

• If users access Orbitra.Cloud from outside our primary operating region, their data may be transferred across borders in compliance with international privacy laws.

10. Children's Privacy

• Orbitra.Cloud is not intended for individuals under 18.
• We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

• We may update this policy occasionally to reflect changes in regulations or company practices.
• Users will be notified of significant updates through email or website announcements.

12. Contact Information

For any privacy-related inquiries, users can contact us at:

📧 Email: support@orbitra.net
🌐 Website: www.orbitra.cloud

13. Acknowledgment & Consent

By using Orbitra.Cloud, you confirm that you have read, understood, and agreed to this Privacy Policy.